Jet Yotsuuye
Student at Tufts University
- Role
- Network Support Engineer at Cisco Meraki
- Location
- Medford, MA, US
- LinkedIn followers
- 500 followers
About Jet Yotsuuye
Hi, I’m Jet, a Computer Science student at Tufts University majoring in Computer Science…
Experience
Network Support Engineer
May 2025 — Present · Chicago, IL, US
Resolved 120+ customer cases spanning Meraki Dashboard configuration, routing protocols, and hardware defects, achieving a perfect 10/10 CSAT score while guiding customers through complex networking configurations with clear, solution-oriented explanations- Leveraged expertise in networking concepts (OSPF, BGP, IPSec) and tools (Wireshark, Meraki Dashboard) to guide customers through troubleshooting and resolution- Produced an onboarding video for Catalyst switches with the new Native IOS XE architecture, enabling streamlined setup and reducing potential onboarding-related support cases- Created a CLI AI Assistant for the new Native IOS XE architecture for Catalyst Switches that analyzes CLI show commands to output possible troubleshooting steps for both clients and Network Support Engineers
Education
Stadium High School
High School Diploma
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