Jesus Bautista

About Jesus Bautista

IT Leader with 20 years of dedicated and awarded corporate IT experience working with medium, large and global corporations in the financial, media, and aerospace industries. 13 years of leadership and management experience.

Experience

1. IT Technical Mananger

   Virgin Galactic

   Jun 2024 — Present · Tustin, CA, US

   Manages a team of Application Support Specialists focusing on enterprise applications such as 3DX, Azure, Exchange, Sharepoint, and Office 365 administration, while coaching, preparing, and mentoring team to always be learning and advancing their knowledge. Manages escalations and incidents relating to enterprise applications. Manages Application Support ticket queue in JIRA Service Management with a goal to continuously improve service. Escalation point for all IT teams, including Helpdesk, App Support, Infrastructure, Information Security, and PMO.

Skills

• Microsoft Certified Professional
• Mcsa
• Management
• Networking
• Iis
• Active Directory
• Windows Server
• Vpn
• Data Center
• Team Leadership
• Project Management
• Help Desk Support
• Blackberry Enterprise Server
• Customer Service
• Windows
• Virtual Private Network (Vpn)
• Servers
• Employee Training
• Microsoft Office
• System Administration
• Vmware
• IT Management
• Microsoft Surface
• Dhcp
• Laptops
• Dns
• Sharepoint Administration
• Integration
• Databases
• Iphone
• A+ Certified
• Information Technology
• Norton Ghost
• IT Operations
• Mobile Device Management
• Mac Os
• Disaster Recovery
• Group Policy
• Symantec Endpoint Protection
• Windows 10