Jesus Terrones-Pulido
Healthcare Administrator ✦ Optimizing service excellence through strong structure, standards & processes
- Role
- Engagement Specialist Ii at Kaiser Permanente
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Jesus Terrones-Pulido
Experienced bilingual healthcare professional with comprehensive knowledge of clinic…
Experience
Engagement Specialist Ii
Jun 2023 — Present · Denver, CO, US
Engage customer and broker contacts to ensure understanding of KP and how we serve consumers.Engage union contacts to ensure understanding of KP and how we serve union members. Understand the relationship between the union and management in the account. Identify the unions key personnel, the functions they perform, their role in the DM process and their opinions about KP. Understand unions business and business challenges.Analyze open enrollment opportunities and develop and execute strategies to maximize KPs visibility and membership growth. Focus on targeted customer engagement leading to increased consumer engagement. Partner with Account Teams on a consumer strategy development and execution. Initiate any and all opportunities outside of open enrollment to engage with members and potential members to ensure understanding of and commitment to KP. Engage contacts to identify opportunities for KP visibility with employees.Engage broker and customer contacts to ensure understanding of KP technology toolsAcquire and enter customer engagement data in a timely and accurate manner. Enter encounter data in a timely manner.Assist Account Management team as needed to assure timely processing of contract renewals. Have an in depth understanding of the products and conditions of offering. Have an in depth understanding of the accounts that are in the renewal process and the status of each.
Education
University of Colorado Denver
Bachelor of Arts - BA
2011 — 2015
Metropolitan State University of Denver
Master of Health Administration
2020 — 2024
Martin Luther King Jr. High School
High School Diploma
2007 — 2011
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