Jesus Romero

WORK HISTORY

EDUCATION

SKILLS

ABOUT JESUS ROMERO

Customer Success & Implementation leader with 6+ years of experience managing $10M–$20M SaaS and fintech portfolios across Mid-Market and Enterprise customers. I specialize in post-sale execution — onboarding, adoption, renewals, and expansion — by turning product usage data into measurable business outcomes.I’ve partnered with executive stakeholders across government, fintech, recruiting, and facilities to deliver structured onboarding programs, executive QBRs, and long-term success roadmaps that drive retention and growth.Career highlights include:• Influencing $7M+ in expansion and upsell revenue• Maintaining 90–95%+ gross retention across multiple portfolios• Increasing product adoption by 15–45% through re-onboarding, training, and workflow optimization• Managing 40–120 concurrent accounts while owning end-to-end delivery from onboarding through renewal• Building health scorecards and NPS programs to proactively mitigate churnI thrive in cross-functional environments, acting as the connective tissue between Sales, Product, Support, and Executive Leadership to ensure customers see clear ROI and long-term value.Core strengths: Customer Success Strategy, Implementation, QBRs, Adoption, Renewals, Expansion, Executive Stakeholder Management, Data-Driven Decision Making.