Jesus N.
Senior Datacenter Technician
- Role
- Senior Data Center Technician at Microsoft
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Jesus N.
I currently lead high-density infrastructure operations across Microsoft’s DFW data…
Experience
Senior Data Center Technician
Sep 2024 — Present · Dallas, TX, US
As a Senior Datacenter Technician, I play a key role in ensuring datacenter performance, reliability, and compliance with industry best practices. I provide technical oversight, mentorship, and process improvements to optimize efficiency while also stepping into managerial responsibilities as needed.I specialize in installing, troubleshooting, maintaining, and decommissioning IT infrastructure, including network, server, and storage equipment. With deep expertise in cabling infrastructure, I ensure seamless integration between critical datacenter components while guiding workflow optimization and Process Change Notification (PCN) compliance.Committed to operational excellence, I oversee service ticket management, ensuring alignment with Key Performance Indicators (KPIs) while effectively coordinating and delegating tasks to maximize resource efficiency.Leadership & Technical ExpertiseStrategic Guidance & Mentorship: Technical leadership and mentoring technicians to enhance skills and ensure smooth operations in the absence of direct management.Infrastructure Deployment & Maintenance: Oversee hardware installations, startups, shutdowns, and quality control, ensuring strict adherence to safety protocols and Network Design Templates.Advanced Troubleshooting & Diagnostics: Quickly diagnose and resolve technical issues, minimizing business disruption while proactively identifying and escalating potential risks.Incident Response & Escalation: Lead structured incident management, reporting and resolving technical or safety issues while actively contributing to bridge calls and follow-up actions.Hardware Lifecycle Management: Manage decommissions, upgrades, infrastructure refreshes, and data-bearing device (DBD) destruction while ensuring full compliance with security protocols.By combining technical expertise, strategic oversight, and a commitment to continuous improvement, I contribute to the efficiency, reliability, and growth of datacenter operations.
Education
Cisco Networking Academy
CCNA (Routing & Switching)
CATV Training Institute
State-Certified Engineer
EPI-Academy
CDCP - Certified Data Center Professional, Data Center
Universidad 'Alejandro de Humboldt'
Bachelor's degree, Computer Science
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