Jesus Barrera Ramos
Partner Group Product Manager | AI-enhanced Supportability and Customer Success
- Role
- Partner Group Product Manager at Microsoft
- Location
- Redmond, WA, US
- LinkedIn followers
- 500 followers
About Jesus Barrera Ramos
As Partner Group Product Manager at Microsoft, I focus on transforming how complex, large‑scale products are supported, operated, and improved. My work sits at the intersection of product strategy, customer experience, and engineering execution. My current scope spans modernizing incident management systems, driving product quality through improved supportability, and enabling engineering‑led customer engagement at scale. A core part of this work is applying AI to accelerate diagnosis and improve signal quality to reduce the time customers are impacted by issues.I bring a strong foundation in product strategy, road-mapping, and planning, combined with extensive experience managing large-scale services serving hundreds of millions of customers. I thrive on designing user-centric experiences supported by complex client-service architectures. My approach is structured and outcome-driven, ensuring that every initiative aligns with customer needs while fostering collaboration across diverse, multicultural teams.I also bring an international perspective and multilingual skills (English, Spanish, and conversational Japanese), enabling me to operate effectively in global markets and cross-cultural environments.
Experience
Partner Group Product Manager
Oct 2025 — Present · Redmond, WA, US
I lead the team accountable for transforming Windows supportability into a durable product and business capability. I drive modernizing incident management systems to make escalation, diagnostics, and resolution faster; driving measurable improvements in Windows quality by embedding supportability capabilities directly into the product; and delivering engineering‑led customer engagement. We apply AI‑driven analysis and automation to reduce customer pain time and improve signal quality.
Education
University College Dublin
Master of Business Studies in Management of Information Systems
Instituto Tecnológico y de Estudios Superiores de Monterrey
Computer Systems Engineering
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.