Jeston Harper
Customer Success Leader | Former DataRobot & Replicant | Driving Growth, Retention, and Customer Satisfaction
- Role
- Senior Customer Success Manager at Aisera
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Jeston Harper
Driving Customer Success with Strategic Vision and Measurable Impact As a seasoned Customer Success professional with over 10 years of experience, I specialize in building trusted partnerships, driving revenue growth, and transforming customer challenges into success stories. I\'ve had the privilege of managing enterprise accounts with multimillion-dollar ARR, collaborating with C-suite executives, and aligning technical solutions with business goals to create tangible results. What I Bring to the Table- Expertise in end-to-end post-sales lifecycle management, from onboarding to renewals and upsells- A proven track record of driving Net Revenue Retention through consultative selling and strategic playbook development- Leadership in designing user-centric solutions that address complex industry challenges and improve satisfaction. Industries I’ve Impacted: From AI and machine learning to SaaS and insurance, I’ve successfully navigated diverse ecosystems to drive adoption, foster innovation, and scale customer success programs. What Drives Me: I’m passionate about helping businesses achieve their goals by leveraging data, fostering meaningful connections, and delivering strategic value. My approach is grounded in listening deeply, solving proactively, and making measurable impacts that matter.Let’s connect if you’re looking for someone who’s equally invested in customer success and innovation!
Experience
Senior Customer Success Manager
Jan 2025 — Present · Palo Alto, CA, US
Aisera\'s Generative Al capabilities are the enterprise equivalent of OpenAl\'s ChatGPT. At our core, we\'re an Al and Automation company that enables enterprises to dramatically improve their customer experience (CX) and employee experience (EX). Users are empowered to self-serve and auto-resolve inquiries in real-time.Aisera leverages Conversational Al and natural language processing (NLP) to provide real-time and over 95% accurate response in any channel (messaging, voice, web chat) and language (over 100 languages) of choice. Enterprises benefit by lower support costs, improve customer satisfaction and worker productivity.
Education
Suffolk University, Sawyer Business School
Bachelor's Degree, Information Systems
2009 — 2013
Skills
- Os X
- Microsoft Word
- Team Leadership
- Cms
- Visual Basic
- Databases
- Customer Relations
- Data Analysis
- Remote Troubleshooting
- Self-Confidence
- Troubleshooting
- Microsoft Excel
- Google Docs
- Time Management
- Project Management
- Mac
- Salesforce.com
- Web Design
- Sales
- Technical Writing
- Html
- Customer Engagement
- Windows
- Social Media
- Analysis
- Data Science
- Cross-Functional Collaborations
- R
- Remote Desktop
- Saas
- Leadership
- C#
- Rest
- Final Cut Pro
- Customer Service
- Database Administration
- Research
- Management
- Sap
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