Jessy Singh
Senior Consultant Successfactors Lms & Training Development @Hatch
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WORK HISTORY
Senior Consultant Successfactors Lms & Training Development @Hatch
Mississauga, ON, CA
Manage the operations of award-winning Learning systems and tools, ensuring effective use of SAP SuccessFactors Learning (LMS) functionality to maintain data integrity and drive global efficiency Partner with HRIS/IT teams to plan and maintain a seamless learning experience across all regions Define auditing practices and quality standards to optimize data for reporting needs Lead upgrades associated with Global Learning Systems to deploy new functionality and improve user learning experience Provide excellent customer service by troubleshooting and resolving errors to meet service level agreements Research innovation and best practices in learning technology to identify opportunities for continuous improvement Build high-trust relationships with employees in People Development, HR, Operations, and various business units
EDUCATION
Benns College
TESL, Adult Education
Ryerson University
Bachelor, Information Technology
York University
Masters, Education
ABOUT JESSY SINGH
Training and learning management expert with 15+ years of experience in implementing enterprise wide learning initiatives and managing project teams to maximize the effectiveness and efficiency of training, development and instructional methodologies/technologies- Motivated leader with the communication skills to coach and mentor individuals and groups on industry best practices and emerging trends- Expert in obtaining requirements through interviews, document analysis, surveys, site visits, business process descriptions, workflow analysis and use cases- Experienced adult educator with solid instructional design experience in analysis, design, development, implementation and evaluation of learning solutions- Superior project manager with extensive experience in managing parallel development efforts, project plans, timelines, budget & people - effective at resolving issues and reporting status- Defined and executed training methodologies through the issuance and acceptance of enterprise wide standard operating procedures and policies- Proficient in acquiring internal and external resources to implement training solutions within the project budget/timelines without compromising the integrity of the objectives of the program- Innovative thinker and skilled in deploying challenging learning solutions utilizing Articulate Storyline, Adobe Captivate, and mobile learning technologies to increase learner engagement- Progressive decision maker with a clear direction to align training and development initiatives with the strategic focus of the business thus improving access and knowledge management- Strategic influencer and thought leader for developing new processes and procedures- Articulate facilitator who engages and motivates learners to achieve success- Built a network of external partners via professional associations and vendors in areas of expertise to support the development of training initiatives
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