Jessica Hodges
- Role
- Consultant, Client Success Manager at Visa
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jessica Hodges
As a customer-focused professional with over eight years of experience, I thrive on…
Experience
Consultant, Client Success Manager
Mar 2022 — Present
Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance. Represent the voice of the client to internal stakeholder organizations through accurate business requirements and ongoing advocacy. Partner with the Sales Account Executives to support new business development opportunities. Exceeded team’s annual goal of keeping client response rates above agreed SLAs (97%). Independently formulate decisions that may have significant operating and financial impact to Visa initiatives, reputation and clients.
Skills
- Financial Analysis
- Customer Service
- Public Speaking
- Financial Technology
- Microsoft Powerpoint
- Internet Banking
- Social Networking
- Time Management
- Retail Banking
- Marketing
- Wealth Management
- Business Intelligence
- Financial Services
- Photoshop
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Sales
- Social Media Marketing
- Powerpoint
- Event Planning
- Teamwork
- Social Media
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