Jessica Jack

About Jessica Jack

I bring strategic organizational change, inclusive leadership, and endless enthusiasm to the Worker’s Compensation industry, which I have been a part of for more than 12 years. Deeply informed by my work in diversity, equity, and inclusion, I know that when we create psychologically safe spaces that encourage diverse approaches and experiences, we enhance team performance, drive innovation, and deliver extraordinary service. As Regional Operations Director, I oversee the regional customer experience and actively manage the health of the Portland area – by ensuring employees are connected, that we problem solve with empathy and understanding, that we live up to the value proposition we’ve made to our policyholders, and that we work to make the Worker\'s Compensation system more accessible for all.StrengthsFinder: Activator, Maximizer, Strategic, Communication, PositivityCertifications: Organizational Development, Human-Centered Strategy, Psychological Safety, and Change Management, and the Neuroscience of Inclusion

Experience

1. Regional Operations Director

   SAIF Corporation

   Mar 2024 — Present · Portland, OR, US

   Keeper of the customer experience for the Northern region (Portland area). Develop and implement strategic plans to ensure corporate and regional sales, account retention, customer service expectations, and book of business loss ratio standards are met.

Education

• University of North Florida

  A.A

• Florida Atlantic University

  B.A