Jessie Chang
Benefits Operations @TikTok
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WORK HISTORY
Benefits Operations @TikTok
New York, NY, US
Host weekly benefits new hire orientations for up to 120 employees in both the US and Canada• Manage daily benefits operations for over employees in the US and 450 employees in Canada• Resolved over 800 tier-2 tickets in 2024 that required further review and vendor management• Collaborated with XFN teams to implement the automated Wellhub file feed, streamlining employee eligibility and saving manual operational work• Managed leave of absences in the US and Canada, understanding the different compliance requirements, documenting the leaves in systems and ensuring managers and HRBPS understood the process• Created a toolkit guide for new parents in the US, outlining, the leave process and action items for benefits as well as a Benefits brochure for TAs to send to candidates in the offer stage
EDUCATION
Rutgers University
Bachelor of Arts - BA, Human Resources Management/Personnel Administration, General
SKILLS
ABOUT JESSIE CHANG
AMS Benefits Operations with a focus on US and Canada
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