Jessie Watkins
Voip Analyst @LKQ Corporation
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WORK HISTORY
Voip Analyst @LKQ Corporation
o Configure Cisco Phoneso Troubleshoot phone issues including registration and qualityo Configure basic switch configs to get phones to work properlyo Create scripts and skill groups in UCCEo Remote into various devices including registers to verify and change configurationso Provided technical support for Windows Operating Systems including: Windows XP and 7o Provided remote troubleshooting for PC hardware and software issueso Talked to associates over the phone and in person to handle issueso Active Directory o Various app support including Prelude and Project X
SKILLS
ABOUT JESSIE WATKINS
A recent graduate in the Fall of 2013 with a Computer Engineering Technology Diploma and…
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