Jessie Turner
Information Technology Field Technician @All It Services
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WORK HISTORY
Information Technology Field Technician @All It Services
Baton Rouge, LA, US
DUTIES:· Network/End user connectivity issues· Emergency onsite dispatch· Cat5/Cat6 Cable installations· Desktop support· Server Support· Networking issues· VOIP Phone support and installationsRESPONSIBILITIES:· Provide service and customer support during field visits or dispatches· Tie workflow to schedule· Manage all on site installation, repair, maintenance, and test tasks· Diagnose errors or technical problems and determine proper solutions· Produce timely and detailed service reports· Follow all company’s filed procedures and protocols· Work with different client NOC support teams to resolve issue and update· reporting to changes made at client site
EDUCATION
United Training Academy
IT Networking and Security
University of Phoenix
Bachelor's of Science, Criminal Justice/Security
University of Phoenix
Associate of Arts (A.A.), Criminal Justice
SKILLS
ABOUT JESSIE TURNER
A Military Veteran and IT Professional with over 10 years of experience in physical and…
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