Jessie R.

About Jessie R.

As a Data Center Technician Manager at Microsoft, I currently lead and oversee a team of professionals, ensuring seamless operations and optimal performance within the data center environment. My responsibilities encompass strategic planning, resource allocation, and fostering a culture of excellence and collaboration.Prior to my role at Microsoft, I served as a Service Delivery Engineer at Dell Technologies, where I honed my leadership skills by managing a team of technicians, orchestrating workflow, and spearheading customer escalations with finesse. During my tenure, I played a pivotal role in the deployment and maintenance of critical infrastructure, contributing significantly to the organization\'s success.Before my transition to Dell, I had the privilege of working as a Datacenter Technician at TEKsystems, where I provided comprehensive support to a vast network of servers and actively participated in large-scale deployment projects, further enriching my technical prowess and problem-solving abilities.

Experience

1. Datacenter Technician Manager

   Microsoft

   Dec 2023 — Present

Education

• Big Bend Community College

  Associate of Arts and Sciences (A.A.S.), General Studies

  2011 — 2014

• Big Bend Community College

  Associate of Science (AS), Network and System Administration/Administrator

  2014 — 2015

Skills

• Security
• Windows Server
• Powerpoint
• Microsoft Excel
• Windows
• Cloud Computing
• Computer Hardware Troubleshooting
• Java
• Computer Hardware Installation
• Training
• Pc Building
• Troubleshooting
• Outlook
• Data Center
• English
• Virtualization
• Hardware Diagnostics
• Networking
• Sql
• Microsoft Word
• Microsoft Office
• System Administration
• Vmware
• Red Hat Linux
• Computer Hardware
• Servers
• Cisco Routers
• Data Center Operations