Jessie Rains
Director of Customer Relations🎬 @ OutcomeMD🩺| Change Management Pro⭐️
- Role
- Director of Customer Success and Marketing at Outcomemd
- Location
- Santa Barbara, CA, US
- LinkedIn followers
- 500 followers
About Jessie Rains
As a Director of Customer Success at OutcomeMD, a digital outcome tracking platform for healthcare professionals and patients, I lead a team of customer success managers, implementation specialists, and support engineers to ensure high customer satisfaction, retention, and growth. I have over 12 years of experience in customer success, SaaS, and technical support, with a proven track record of delivering results and creating value for clients and stakeholders.In my previous roles, I have managed and executed various projects, such as webinars, events, onboarding, training, and marketing campaigns, using my skills in team building, change management, communication, and problem-solving. I am passionate about empowering customers and employees with innovative solutions and best practices that enhance their experience and outcomes. I am always eager to learn new skills and technologies, and to collaborate with diverse and talented teams that share the same vision and mission.
Experience
Director of Customer Success and Marketing
Jul 2024 — Present
Education
Allan Hancock College
Associate's degree, Criminal Justice/Law Enforcement Administration
2010 — 2013
Santa Barbara City College
Associate's degree, Criminology
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