Jessie Lentini
Field Service and Training Manager dedicated to Brand Promotion, Marketing Growth, Training and Development, Technical Sales, and High level, High Volume Customer Service.
- Role
- Usa Service Training and Recruitment Manager at Hisense USA
- Location
- Bartow, FL, US
- LinkedIn followers
- 500 followers
About Jessie Lentini
Over fifteen years of experience in leadership and training roles requiring the ability to deliver high level customer service while maintaining sales, safety and quality standards.
Experience
Usa Service Training and Recruitment Manager
Dec 2024 — Present
Development and delivery of annual and monthly training plans for Home Appliance and Air products for service provider companies and Customer Support Call Centers • Responsible for recruitment and management of the Authorized Service Network via National Service Alliance and ServicePower, including dispatch priorities, rate negotiations, and review of zip code coverage gaps• Responsible for an increase of 133% YoY in training for the US market, reaching over 1700 servicers• Responsible for changes to Dispatch process which resulted in a 80% reduction in return authorizations, and 93% of dispatches serviced within 14 days• Development of training materials (virtual and in-person), service manuals, instructional videos, product specifications, user manuals, service bulletins and fault trees• Evaluate and lead initiatives to impact KPI metrics (CSAT, First Time Complete, Part Usage, Aging Jobs, Return Authorizations and Zip Code Coverage)• Represent Hisense USA at training seminars and trade shows with a 35-45% domestic and international travel requirement• Creation and delivery of Marketing and Social Media Campaigns geared towards Service Network to increase brand recognition
Education
Burley Senior High School
High School Diploma
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.