Jessie Dodson
VP Service Operations at CharterUP
- Role
- VP Service Operations at CharterUP
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Jessie Dodson
Multi-Unit Operations Management* Call Center Management* Project Management* Program Management* Systems design and implementation* Process design* Process improvement* Instructional design* Talent management* Training and development* Business development* Conflict management* Customer experience* Servant leadership* Contact Center Management* Policy and procedure development* Lean methodologiesDynamic, results-driven operations management professional dedicated to process improvement and effective talent management. Specializes in large-scale, customer facing contact center operations both onshore and offshore. Servant leader with strong interpersonal skills and abilities to affect change across a variety of operations. Proven track record of driving forward operations to optimize efficiency while simultaneously improving overall customer experience.
Experience
VP Service Operations
Nov 2024 — Present
Education
Clayton State University
A. A., Business Administration
2000 — 2002
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