Jessie Cao
Enterprise Operations @ The Craneware Group
- Role
- Program Manager, Enterprise Operations at The Craneware Group
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
Experience
Program Manager, Enterprise Operations
Jul 2025 — Present
Implemented customer account classification process to improve CX operational efficiency. • Built product adoption dashboard in partnership with Business Intelligence to track customer health and engagement.• Established process to capture and share customer success stories to support sales and marketing initiatives.• Analyzed customer, product engagement, lead, and renewal data, to surface renewal trends to CX and Finance leadership.
Education
UCLA
Bachelor of Science (B.S.)
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