Jessica Clements
Senior Manager, Customer Insights @Valvoline Inc.
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WORK HISTORY
Senior Manager, Customer Insights @Valvoline Inc.
Indianapolis, IN, US
Built and scaled Valvoline\'s Voice of the Customer program across locations- Unified siloed data streams into an actionable 360° customer view- Enabled strategic decisions by providing customer insights across operations, training, tech, and marketing- Increased frontline engagement in customer satisfaction by tying feedback directly to store success metrics.Key Wins- Consolidated “Voice of the Customer” touchpoints into one enterprise dashboard- Created Online Reputation Management team- Significantly improved issue resolution speed and customer loyalty metrics
EDUCATION
Indiana University Bloomington
Bachelor of Arts - BA
SKILLS
ABOUT JESSICA CLEMENTS
Build experience-driven cultures... because moments matter.
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