Jessica Clements
Build experience-driven cultures... because moments matter.
- Role
- Senior Manager, Customer Insights at Valvoline Inc.
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
Experience
Senior Manager, Customer Insights
Mar 2021 — Present · Indianapolis, IN, US
Built and scaled Valvoline\'s Voice of the Customer program across locations- Unified siloed data streams into an actionable 360° customer view- Enabled strategic decisions by providing customer insights across operations, training, tech, and marketing- Increased frontline engagement in customer satisfaction by tying feedback directly to store success metrics.Key Wins- Consolidated “Voice of the Customer” touchpoints into one enterprise dashboard- Created Online Reputation Management team- Significantly improved issue resolution speed and customer loyalty metrics
Education
Indiana University Bloomington
Bachelor of Arts - BA
Skills
- Store Operations
- Customer Service
- Visual Merchandising
- Big Box
- Hiring
- Customer Satisfaction
- Store Management
- Inventory Management
- Inventory Control
- Coaching
- Multi Unit Management
- Employee Relations
- Strategic Planning
- P&L
- Marketing
- Driving Results
- Management
- Team Building
- Loss Prevention
- Merchandising
- Leadership
- Retail
- District Management
- Profit
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