Jessica Zedros

About Jessica Zedros

Jessica is a top-performing, certified sales development leader with a proven track record in renewal account management, client retention, consultative selling, and business development. She excels in driving customer value, growing ARR, and building long-term, trust-based relationships—primarily within the SaaS and technology sectors. Her ability to exceed quotas through strategic account planning, proactive communication, and cross-functional collaboration makes her a standout contributor in high-growth environments. As a quick learner, Jessica adapts her consultative sales approaches and tailors sales strategies based on industry, competitors, technology trends, and customers’ evolving needs. She strives for opportunities to meaningfully apply her account management and sales expertise for high-impact outcomes and revenue growth.Jessica has several key strengths that contribute to team success, which include but are not limited to: CURIOSITY & ACTIVE LISTENING: Jessica’s passion for helping others—by making connections and working together to achieve goals that benefit everyone—is what motivates her career in sales. She embraces her ability to actively listen to better understand a client’s thought process, motivations, and even how they want to make an impact. From there, she builds a systematic, persuasive message that is foundational to progressing the sales process. Not only does her curiosity and active listening drive engagement with potential business partners, she also actively seeks and collects feedback from colleagues to improve her performance every day. INTEGRITY: For Jessica, consultative selling is more than matching a prospect’s needs to solutions. She is genuinely motivated to find alignment with a business for mutual benefit so that together, they create a positive and growing partnership. She achieves this by deeply understanding a customer’s needs, objectives, and pain points and establishing trust, which influences buying decisions that contribute to building long-lasting business relationships. GRIT, PERSEVERANCE, & PASSION: Jessica embodies the spirit of grit as she is motivated to put forth a high level of effort into any work she is passionate about. Through her education and work experience, resiliency has become a hallmark of her success in overcoming any challenge she faces. In every role, she brings a persevering spirit to build strong, positive customer relationships and collaborate with teams for mutual success.

Experience

1. Smb Commercial Team Lead, Renewal Account Manager

   Rapid7

   Jul 2025 — Present · Boston, MA, US

   Support a team of Renewal Account Managers by providing strategic guidance, coaching, and driving performance. Scale business impact by enhancing internal processes, leveraging data-driven insights, and strengthening customer relationships to maximize retention and foster long-term partnerships.

Education

• Bryant University

  Bachelor of Arts - BA, Communication (Minors: Sales, Psychology)

• Bryant University

  Sophomore International Experience, Malaysia & Singapore