Jessica Wooding
Global CX Lead, at Wrike | Fueling impactful changes by listening to our Customers!
- Role
- Global Customer Experience (Cx) Lead at Wrike
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Jessica Wooding
Passionate about crafting exceptional customer experiences, I\'m the Global CX (Customer Experience) Lead at Wrike. With a background as a Creative and in Continuous Improvement (Kaizen) with a knack for operational excellence and design thinking, I naturally transitioned into the CX realm. I believe that every interaction, every touchpoint, contributes to the overall perception of a brand or product, and that it\'s our job to reduce friction, improve satisfaction and iterate the journey continuously to match and exceed the needs of our customers to continuously deliver value.What fuels my enthusiasm for this field is its demand for unending curiosity and innovation. The ever-evolving landscape of technology and customer needs keeps me on my toes. I refuse to settle for the status quo because I know that innovation is the key to staying ahead in a dynamic world. Adding value is what drives me and listening deeply to understand what that means and how that journey to value is made clear.My secret sauce is my dedication to curating experiences for everyone involved - not just customers but also our hardworking team. My career has been a blend of creativity, optimism, problem-solving, and efficiency. I relish turning chaos into structure while maintaining authenticity and adaptability. My goal is to inspire creativity and innovation in both my personal and professional life.I\'m on a perpetual quest to explore diverse interests including: Workshop design, Continuous Improvement Management, UX/UXR, Change Management, Design Thinking, Sentiment Analytics NLP/ML/AI, Journey Orchestration and Analysis, Experience Management (CX, DX, PX & Employee Experience), and Company Culture Development.
Experience
Global Customer Experience (Cx) Lead
Jun 2023 — Present · San Diego, CA, US
As the Global CX Lead at Wrike, a leading SaaS company in the Work Management space, I am entrusted with the crucial responsibility of driving exceptional customer experiences worldwide. With a deep understanding of our customers\' needs (having also been a customer before working at Wrike), I collaborate with cross-functional teams to shape our customer experience strategy, translate customer insights into actionable improvements, and foster strong relationships with key stakeholders. By leveraging my expertise in the Work Management industry, Continuous Improvement, Design Thinking, Creative Design and my passion for customer-centricity, I am dedicated to enhancing customer satisfaction and ensuring the success of our global customer base.
Education
San Diego State University
BS, Multimedia
2008 — 2013
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