Jessica Weaver
Senior HR professional with 15+ years of federal experience specializing in formal EEO complaint management, investigation coordination, and regulatory compliance.
- Role
- Immigration Officer at Uscis
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Jessica Weaver
Results-driven Contract/Grants Officer and Federal Acquisition Expert with 15+ years of…
Experience
Immigration Officer
Jul 2023 — Present
Process 150+ complex federal case documentation and transactions monthly maintaining 100% compliance with U.S. Government regulationsProvide comprehensive customer service support achieving 98% satisfaction rating in high-volume federal service environment processing 50+ daily customer interactionsCollaborate with 15+ cross-functional team members and escalate 20% of complex cases to appropriate leadership with 95% resolution rateMaintain detailed case records and documentation in federal tracking systems with zero compliance violations over 18-month periodInterpret federal regulations and provide procedural guidance to 200+ customers monthly, reducing processing delays by 25%
Education
Columbia Southern University
Bachelor of Applied Science (BASc), Human Resources Management/Personnel Administration, General
2006 — 2013
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