Jessica Sotelo
Employment Specialist Job Coach @Phoenix - Huntsville Rehabilitation Foundation, Inc.
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WORK HISTORY
Employment Specialist Job Coach @Phoenix - Huntsville Rehabilitation Foundation, Inc.
EDUCATION
Scuola Toscana
Italian Language, Italian Language and Literature
Calhoun Community College
Associate's degree, General Studies
The University of Alabama in Huntsville
Bachelor's degree, Foreign Language and International Trade
Centre International d'Antibes
French Language, Second Language Learning
Hola - Félag Spænskumælandi á Íslandi
Icelandic Language
ABOUT JESSICA SOTELO
With a robust background as a Service Desk Specialist and Social Media Supervisor for Icelandair, my expertise lies in optimizing customer experiences and fostering brand engagement. At the heart of my work is a dedication to resolving technical challenges and leveraging social media to enhance our brand\'s presence in key markets. Our team notably increased social media engagement, ensuring seamless communication across departments and customer touchpoints. Fluent in Spanish and knowledge of Italian, I bring a global perspective to customer service management, with a focus on creating connections and supporting colleagues in delivering outstanding service.
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