Jessica Pham

Organizational Change Management (Ocm) & Product Management Leader @FPT Software

Issaquah, WA, US

Lead strategic Organizational Change Management (OCM) and Product Management initiatives for global clients, with a primary focus on Costco’s enterprise transformation programs. Manage cross-functional teams across offshore and onshore operations, ensuring seamless execution and delivery, alignment, and stakeholder engagement at all levels.Key Responsibilities & Achievements:* OCM Leadership for Strategic Programs: Managed end-to-end change management efforts for Costco’s most critical, enterprise-wide initiatives—ensuring smooth adoption and transition across all business users/teams involved and measurable business outcomes.* Executive Communication & Stakeholder Engagement: Provide regular, high-impact executive updates to Costco\'s senior leadership team, driving alignment and transparency on progress across all programs.* Process Standardization Across the Enterprise: Lead initiatives to standardize PMO, change and communication processes across Costco’s global programs, improving efficiency, scalability, and adoption consistency.* Global Team & Delivery Management: Lead and coordinate onshore and offshore teams across OCM, PMO, and product management functions—ensuring strong collaboration, high-quality execution, and on-time delivery in a fast-paced, global environment.* Product Management & Strategic Alignment: Act as a bridge between business and technical /development teams to define, prioritize, and deliver products that align with client goals, user requirements, and enterprise strategy.* Cross-Industry Experience: In addition to Costco, contributed to transformation projects for other global clients including Corsair (consumer electronics) and SITA (aviation IT), delivering tailored change and product solutions.

Pacific University

Master of Business Administration - MBA

Linfield University

Bachelor of Science (BS)