Jessica Healy
Account Manager - at Computer Aid, Inc.
- Role
- Account Manager at CAI
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Jessica Healy
As a Program Manager I act as the primary point of contact between the client and IT…
Experience
Account Manager
Jan 2019 — Present · Detroit, MI, US
Primary point of contact between State Agency Managers and IT Staffing Vendors. Provide comprehensive staffing support services through CAI’s MSP contract with the State of Indiana. Responsible for managing the processes associated with qualifying IT staffing requirements, vendors, candidate screenings, engagement management/on-boarding, and addressing resource or budget issues for public sector IT Staff Augmentation. Work closely with the Vendor/Supplier community to answer questions, ensure compliance, and address any engaged resource issues.• Interact and communicate directly with hiring managers via phone; email and in person meetings to understand the client\'s business initiatives; build relationships; gather and qualify requirements; assist with developing job descriptions; reporting needs; and identifying cost-savings opportunities• Responsible for resume screening; forwarding qualified candidates to the client; coordinating interviews; and onboarding• Track engaged resource hours and budgets• Provide VMS (Vendor Management System) training and daily support to the client• Manage to contractual service level agreements (SLAs)• Provide vendor response management, training, and performance oversight services• Communicate effectively to all levels of management• Resolve issues in a timely manner
Education
Michigan State University
Sociology
2014
East Detroit High School
High School Diploma
2009
Skills
- Minitab
- Staffing Services
- Social Networking
- Onboarding
- Organization Skills
- Training
- Networking
- Leadership
- Telecommunications
- Typing
- Sourcing
- Promotions
- Communications
- Advertising
- Talent Acquisition
- Social Media
- Interviews
- Retail Sales
- Communication
- Recruiting
- Food Preparation
- Management
- Spss
- Microsoft Office
- Network Infrastructure
- Customer Service
- Technical Recruiting
- Consulting
- Time Management
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