Jessica Spiandore

Operations Director @Kisaco Research

London, GB

Kisaco Research produces, designs and hosts B2B industry conferences and exhibitions. Our platforms are neutral, so that our attendees get the right information from the most relevant people.In my role I manage the Event logistics, Customer Services, and HR operations of Kisaco Research. I\'m responsible for leading the delivery of all global events within budget, on time and to the highest standards; ensure that the highest Customer Services and HR standards are achieved and maintained in accordance with policies and that all legal specifications are adhered to in line with the Health and Safety Policy. Responsibilities/Achievements• Sourcing, contract negotiation and ongoing liaison for all events venues worldwide.• Event manage the conferences portfolio from start to finish from venue finding to execution on the day, ensuring quality and productivity across the events• Act as first point of contact for all related third-party stakeholders including sponsors, speakers and service providers and all related internal stakeholders.• Oversee the global events and standardise the events portfolio worldwide• Ownership of all invoicing and P & Ls to deliver within budget and make cost savings where possible.• Manage and inspire team members to produce error-free course materials including but not limited to: badges, packs, rooming lists, feedback forms, delegate lists and signage.• HR strategy/legal: Acting as Head of HR: dealing with contracts, recruitment, disciplinary, grievances, redundancy, appraisals, payroll, morale and keeping employees motivated. • Business processes improvement: Effected enhancements to CRM to ensure customer services tasks were more efficient. Improved the workflow process between the events logistic team and Customer Services• Office move in 2017 • Hold Budget responsibility for I.T and office costs • Proactively contribute to departmental projects, making suggestions on how to improve existing processes and procedures as necessary.

Lycee Jean de Prades

Bachelor’s Degree, Accounting, Business Administration and Communication

College Jean Rostand

High School, Brevet des Colleges