Jessica Seyler

Outpatient Practice Coordinator @Tufts Medical Center

Boston, MA, US

As Practice Coordinator of Tufts Medical Center’s Endocrinology clinic I: • Maintained a high level of customer service with frequent contact with patients through telephone, the MyTuftsMed Patient Portal and in-person interactions.• Scheduled and rescheduled patient appointments, including follow-up appointments, internal and external testing, scans, labs, and surgical bookings. Culminated meaningful working relationships to streamline bookings with external companies including but not limited to Shields MRI and Shields PET/CT, Mass General, Brigham and Women’s and Dana Farber Cancer Institute. • Actively participated in the hospital-wide transition from eClinicalWorks to EPIC in 2022 and ensured accuracy of all medical records while learning the new system. • Assisted with scheduling template creation and changes while taking a vital role in monitoring patient flow and communicating delays to patients and providers.• Assisted with revenue cycle clearance, including registration accuracy, referral management and insurance verification, providing smooth and transparent clinic operations and patient experience.• Prepared medical records and documentation for patient visits, including loading of information into the EMR. • Actively assisted in the jumpstart of improvement projects and project management, the most prominent project being personally training the clinic call center from 2021 to 2022.

Hult International Business School

Master of Science - MS, Finance

UCLA

Bachelor's degree, Sociology

Hult International Business School

Master of Business Administration - MBA, Business Administration and Management, General