Jessica R. Welch

About Jessica R. Welch

Talented and experienced strategic account management, customer success, and sales professional with 20+ years’ experience working with enterprise customers. I enjoy networking and building executive relationships and have had success in a variety of industries including healthcare, senior living, pharmacy, hospitality and retail. My ability to streamline priorities and problem-solve has led to sustained growth, retention, and most importantly satisfaction throughout my customer accounts.

Experience

1. Account Consultant, Pharmacy

   CareFirst BlueCross BlueShield

   May 2024 — Present · Baltimore, MD, US

   Responsible for renewing/growing a pharmacy book of business which includes complex accounts on a self-insured basis within the TPA space. Drive revenue and manage current and prospective relationships to ensure success with pharmacy products. Lead pharmacy sales initiatives and strategies across all lines of business. Achieve sales and profitability objectives by effectively managing new and existing accounts.• Ensure that each assigned account renews annually; collaborate on net-new business leads• Aggressively pursue growth within groups by developing and implementing account specific benefit and financial strategies• Manage and develop a set of assigned accounts to increase productivity and sales of pharmacy products, as well as identify potential customers and set approach strategies• Develop strong and long-term client relationships as the primary point of contact for pharmacy• Own team initiatives and ensure deadlines are met• Resolve issues and handles client concerns quickly and effectively providing resolution directly to customer/consultant• Receive external feedback and suggest ways to increase customer engagement

Education

• Strayer University

  Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services

  2004 — 2008

• Harford Community College

  Sociology

  1998 — 1999

• Community College of Baltimore County

  Applied Horticulture/Horticulture Operations, General

Skills

• Care Planning
• Strategic Planning
• Account Management
• Independent Living
• Event Planning
• Senior Services
• Medicare
• Long-Term Care
• Elder Care
• Patient Advocacy
• Compassion
• Healthcare Consulting
• Fundraising
• Marketing Strategy
• Marketing Communications
• Senior Relocation
• Seniors
• Customer Service
• Events
• Customer Satisfaction
• Community Outreach
• Community Development
• Coordination
• Referral Networking
• Healthcare Management
• Social Services
• Case Managment
• Consultative Sales Professional
• Public Relations
• Organization
• Team Building
• Program Development
• Management
• Physician Relations
• Marketing
• Marketing Research
• Problem Solving
• Home Care
• Managed Care
• Nonprofits