Jessica Rojas
Learning & Development Manager @City of Seattle
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WORK HISTORY
Learning & Development Manager @City of Seattle
Seattle, WA, US
Learning and Development Manager at Seattle Public Utilities, a City of Seattle department. Leading a team of L&D professionals to support 1,400 employees across office, call center, and field staff.Key responsibilities include:• Oversee instructional design, facilitation/training, learning management system, and performance review tools• Improvement of existing learning programs and creating new ones aligned with business strategy• Development of best practices, policies, and procedures• Implementation of structured work intake processesUtilizing leadership, management, strategy, and critical thinking skills to drive organizational learning initiatives. Proficient in Cornerstone, EV5, and Workday platforms.In this role, I\'m dedicated to understanding the organization\'s inner workings and leveraging my team\'s expertise to support Seattle Public Utilities\' mission through effective learning and development strategies.
EDUCATION
The New School
Bachelor’s Degree, Liberal Arts; English Literature
Cornell University
Certification, Executive Leadership
Bellevue College
Certificate, Design Thinking
Cornell University
Certification, Executive Leadership
SKILLS
ABOUT JESSICA ROJAS
I am a leader of leaders who develops innovative, cross-functional teams. I am results-focused and consistently meet targets and milestones and have demonstrated the ability to translate strategy into action and drive progress. I am a skilled communicator with strong emotional intelligence (EQ), experience with individuals from diverse backgrounds and cultures, and I am comfortable with ambiguous, constantly-changing environments. I am proficient in analyzing needs and providing creative solutions. I have over 15 years in leadership roles with industry-leading global companies, leading, coaching and developing teams of instructional and learning experience designers, facilitators, trainers, and learning technologists. I am fluent in various Learning Management Systems (e.g. Meridian, SumTotal, CornerStone, GeoLearning, Marine LS, and Workday).Accomplishments:• Designed a digital upskilling solution requiring no additional vendor spend, providing employees immediately actionable learning experiences within various business units. • Led and developed team of LX designers in consistently delivering cutting-edge learning programs and curricula across the organization. • Reduced instructional design turnaround times by 75% through leading implementation of AGILE methods.Brands: Amazon, Citigroup, HA Group, Nordstrom, Levi Strauss & Co, and more!
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