Jessica Rich

About Jessica Rich

A strategic and empathetic leader, I empower sales and business teams to achieve and exceed their goals through innovative strategies, tactical programs, and effective communications. My \"Working Genius\" assessment result,\"Insightful Collaborator\", accurately reflects my passion for understanding the human element in every initiative, ensuring successful navigation of change and fostering a positive impact on the employee experience.Described by stakeholders as a \"cat herder, dot connector, communicator, project manager, innovator, strategist, coach, mentor, liaison, sounding board, critic, tie breaker, chief of staff, therapist, and advocate,\" I bring a diverse skillset and a holistic approach to every challenge. My experience leading sales teams gives me a unique perspective when partnering with revenue-generating leaders, allowing me to translate their vision into actionable plans and operationalize them effectively.I excel at bridging the gap between strategy and execution, ensuring thorough program deployment and implementation. I\'m driven by a deep curiosity, a commitment to understanding the big picture and the intricate details, and a passion for advocating for the \"everyday\" employee and manager.I am adept at cross-functional leadership, team building, scaling programs, process improvement, stakeholder management, training and development, and performance improvement.

Experience

1. Principal, Success New Hire Onboarding Manager

   Atlassian

   Jul 2025 — Present

   I lead the design and rollout of onboarding programs across Atlassian’s broader Success organization, including Customer Success Managers, Advisory Services, and Account Associates. I bring together enablement strategy, program management, and real-world field experience to build a human-centered, confidence-building ramp for new hires. My focus is on clarity, connection, and outcomes, ensuring every new team member feels equipped, supported, and ready to make an impact from day one.

Education

• West Chester University of Pennsylvania

  Bachelors, Business Management

  2000 — 2004

Skills

• Facilitation
• Process Improvement
• Management
• Team Building
• Performance Management
• Building Relationships
• Employee Engagement
• Learning Management Systems
• Talent Management
• Human Resources
• Leadership
• Training
• Live Meeting
• Employee Relations
• Reporting
• Strategy
• Coaching
• Project Management
• Sales Enablement
• E-Learning
• Business Process Improvement
• Cross-Functional Team Leadership
• Program Management