Jessica Dwyer

About Jessica Dwyer

Strategic and innovative Learning & Development leader with over 20 years of experience designing and executing training programs that align with organizational goals. Expertise includes instructional design, strategic program development, employee growth and leadership advancement. Recognized for creating a culture of continuous learning, as well as delivering impactful initiatives like the Excellence Academy to drive employee engagement and improve performance. Committed to empowering individuals and teams through tailored development strategies that build expertise, inspire professional growth, and ensure long-term organizational success. Brings a strategic mindset and collaborative approach to advancing business objectives within a forward-thinking organization.

Experience

1. Director of Learning and Development

   ClearCaptions, LLC

   Jan 2019 — Present · Roseville, CA, US

   As the Director, I led the design & implementation of strategic training initiatives that drive organizational growth and employee engagement. Spearheaded the creation of a company-wide Culture of Learning program, boosting employee skill development. Under my leadership, Learning & Development was built from the ground up, introducing scalable training solutions, including the Excellence Academy and a robust LMS. Partner with leadership and cross-functional teams to drive organizational efficiency, leadership development, and measurable improvements in employee performance. • Partner with executive leadership in monthly Steering Committee meetings to align training initiatives with organizational goals.• Developed a company-wide Culture of Learning program, increasing employee engagement, skill development, and adaptability.• Designed and implemented the Excellence Academy, a structured training program and LMS platform for ongoing learning, skill enhancement, and professional development.• Independently researched, selected, and deployed a LMS for internal and external users.• Built the Learning & Development department from the ground up, creating training products, courses, templates, and processes.• Recruited, trained, and mentored a high-performing team, fostering a collaborative environment focused on innovative solutions.• Established a project intake and development process, streamlining program management and ensuring initiative deadlines.• Collaborate across departments to identify training needs, delivering tailored solutions that aligned with organizational priorities.• Work closely with leadership to drive change management efforts, ensuring the successful adoption of new learning strategies.• Achieved measurable improvements in employee engagement and recognition through the Culture of Learning initiative.• Deliver comprehensive leadership programs that prepared staff for management roles, strengthening the leadership pipeline.

Education

• California State University, Chico

  Bachelor of Science - BS, Instructional Design and Technology

Skills

• Program Management
• Vendor Management
• Interviews
• Salesforce.com
• Training Management
• Business Analysis
• Instructor
• Agile
• Software Documentation
• Event Management
• Instructional Design
• Curam
• Wbt
• Business Process Improvement
• Sap
• Graphic Design
• Change Management
• Sharepoint
• Training
• Articulate
• Technical Writing
• Human Resources
• Information Technology
• Information Mapping
• Integration
• Employee Training
• Curriculum Development
• Consulting
• Training & Development
• Coaching
• Instructor-Led Training
• Leadership
• Management
• Team Building
• Process Improvement
• Training Delivery
• Training Manager
• Adobe Creative Suite
• Customer Service
• Addie