Jessica Ranck
Senior Business Executive with Cloud Expertise ➥ Leveraging effective strategies and empowering global teams to deliver customer success and drive business results while accelerating organizational goals.
- Role
- Director of Product Excellence - Core Business Workflow at ServiceNow
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Jessica Ranck
I\'m a servant leader who understands that an empowered, heard, valued, and engaged workforce is key to achieving undisputed, all-in, team-driven, and long-lasting change. I create culture that challenges the mindset, inspires innovation at all levels within organizations and considers perspective when tasked with moving the needle forward. I\'m adept at explaining complex problems in understandable terms and powerfully communicating ideas and initiatives. I collaborate cross-functionally to build partnerships and nurture client experience. I effectively convey risks and mitigation plans in a comprehensible manner. I leverage data analytics and profound business acumen to craft roadmaps that maximize business results. What gets me excited is the opportunity to work with great people in a fast-paced and congenial environment, nurturing high-quality, high-integrity relationships that drive the business forward with transparency and trust.My expertise includes Customer Success and Engagement, Client Escalation Management, Cloud Customer Service Delivery, Cloud Multi-tenant Development Lifecycle, and general Operations Management. I am described as a motivated and trusted leader with the highest standards of professionalism.What do I contribute to the bottom line of each employer? Achieve high client satisfaction and team engagement with effective risk mitigation. I operate with humility, integrity, transparency, and a client-focused approach.
Experience
Director of Product Excellence - Core Business Workflow
Jan 2026 — Present · Pittsburgh, PA, US
Driving customer adoption across our Core Business Workflow products (Procurement, Finance, Legal & Contracts, HR, and Workplace) in partnership with our ServiceNow product teams, professional services org, customer success teams, and partner ecosystem. My team is global and engages closely with our customers to provide product guidance during implementations that helps them achieve their business goals, then we feed those insights directly to the product teams to help shape roadmap plans.
Skills
- Cross-Functional Team Leadership
- Program Management
- Enterprise Software
- Erp
- Cloud Computing
- Professional Services
- Vendor Management
- Saas
- Software Project Management
- Agile Methodologies
- Management
- Leadership
- Procurement
- Business Analysis
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