Jessica Ohearn

Senior Director of Customer Operations at PEX | Certified OKR Professional

Role: Senior Director of Customer Operations at Pex
Location: Brooklyn, NY, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Jessica Ohearn

Highly motivated and results-driven leader with over a decade of experience managing high-performing Customer Experience and Operations Teams across multiple industries. Proven track record of building teams from the ground up and developing managers. Passionate about people, process, and creating effortless customer experiences. Focused on promoting cross departmental collaboration to drive company wide initiatives and improve customer satisfaction. Experienced in fast-paced environments and thrives in both structured and ambiguous roles. Process Development and ImplementationProject Management Customer Relationship ManagementCustomer Journey Mapping Talent AcquisitionTalent Development Coaching Performance Management OKR CertifiedAML/RiskKYC/KYB

Experience

Senior Director of Customer Operations
Pex
Feb 2025 — Present · New York, NY, US
PEX, a New York based fintech company, is a platform provider of next generation corporate card and expense management solutions for businesses. PEX enables companies to empower their workforce with flexible options for employee spending, as an alternative to credit cards or cash expenditures.As the Senior Director of Customer Operations at PEX, I lead the strategic direction, development, and day-to-day management of two integrated teams: Customer Onboarding and Customer Support. Together, these teams drive a seamless and compliant customer experience across all onboarding (KYC, AML/Risk), servicing, and account operations.

Education

New York University
Bachelor of Fine Arts (BFA)

Skills

Loss Prevention
Team Management
Plays
Makeup Artistry
Team Motivation
Stage Management
Soft Skills
Theatrical Production
Asset Management
Erp
Product Ordering
Forecasting
Recruiting
Hair Care
Team Building
Staff Development
Cosmetics
Directing
Online Research
Hiring
Theatre
Stage Make-Up
Skin Care
Strategic Planning
Asset Protection
Operations Management
Travel
Social Media
Sales Management
Costume Design
Inventory Management
Coaching
Scheduling
Social Media Marketing
Visual Merchandising
Microsoft Office
Performance Management
Employee Training

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Jessica Ohearn

Experience

Senior Director of Customer Operations

Education

New York University

Skills

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