Jessica Joseph

About Jessica Joseph

Jessica is an Operations, Analysis, and Performance (OAP) Manager at Delta Air Lines with 4+ years of experience leading analytics teams. Her team is responsible for creating and delivering centralized reporting tools and solutions for the Operations Customer Center and across all operational divisions. Her team also leads operational performance management systems and goal-setting processes for the operational divisions.Jessica’s team supports senior leaders and teams turn analytics into operational insights through data reporting and storytelling. Jessica joined the team in November 2023 and led the team through several change management initiatives. Prior to joining the team, she led the Human Resources OAP team supporting hiring and talent management, and the Delta Connection OAP team through the regional airline recovery in 2021 and 2022 where her team was responsible for creating competitive operational performance metrics and reporting for Delta’s portfolio of regional carriers.Jessica joined Delta in 2012 as a Co-op in TechOps, before moving to OAP in 2014. Through her various roles at Delta, she has gained a deep operational understanding of TechOps, Airport Customer Service, Cargo, Ground Support Equipment, Resource Planning, Delta Connection, and Talent Acquisition and the value of data-driven performance and continuous improvements in these business areas. Jessica has a passion for people, strategy, innovation, and development, evident in her nomination into the Delta Leadership Accelerator program, participation on various discussion panels, her leadership through the relaunch of OAP’s Co-op program in 2021, her proven track record of driving innovative solutions on her teams, and being a four-time Delta Chairman’s Club nominee.Jessica holds a Bachelor’s degree in Industrial Engineering from the University of Central Florida with a minor in Entrepreneurship. In her free time, she enjoys travelling and spending time with her friends and family.

Experience

1. Manager - Employee Support Services for Ask HR

   Delta Air Lines

   Oct 2025 — Present · Atlanta, GA, US

Education

• University of Central Florida

  Bachelor of Science (B.S.), Industrial Engineering, Entreprenuership

  2008 — 2014

Skills

• Ms Project
• Microsoft Office
• Event Management
• Creative Entrepreneurship
• Process Improvement
• Event Planning
• Professional Ethics
• Team-Oriented
• Program Management
• Communication Skills
• Simio
• Strategic Planning
• Visio
• Technical Writing
• Project Management
• Business Ethics
• Team Leadership
• Industrial Engineering
• Technical Presentations
• Entrepreneurial Organizations
• Lean Manufacturing
• Entrepreneurship
• Microsoft Excel