Jessica Munge

About Jessica Munge

Collaborative Learning and Development Manager with instructional design expertise in corporate settings across diverse industries. Adept at partnering with stakeholders, subject matter experts (SMEs), and cross-functional team members to identify training objectives, design and build training materials, facilitate and implement training, and measure training outcomes. ATD Change Management Certificate and ATD Certified Trainer leveraging adult learning theory and instructional design principles to develop curriculums and individual courses that provide an effective and engaging experience for learners via on-demand e-learning, blended programs, and virtual or face-to-face training.

Experience

1. Learning and Development Manager, Global

   Norstella

   Jul 2023 — Present

   Create videos, presentations, and e-learning courses using PowerPoint, Camtasia, and Articulate 360 to support global training initiatives across departments, including HR, Data, Information Security, Legal, and more. •Facilitate weekly, virtual new hire orientation sessions, featuring chat discussions, Zoom polling, and live demonstrations. Over 90% of participants rate the session as “Very” or “Extremely” useful with a Net Promoter Score of 51. •Collaborated with internal stakeholders and SMEs on the Talent Acquisition team to create an eLearning course for hiring managers, featuring edited video and custom graphics. The course was well-received—one team member called it \'impressive\'—and it provided practical techniques and mindset strategies to help managers identify and hire the best candidates for their teams.•Partnered with internal stakeholders and SMEs in Information Security and Legal to create interactive eLearning courses for all employees and contractors to protect company data and ensure compliance with global laws. •Curate content from external vendors for manager training, compliance training, and more. •Support change management efforts for organizational integrations, including identifying training needs and communication plans.

Education

• Western Illinois University

  B.A. & B.S., Communication & Psychology

• University of Illinois Chicago

  M.A., Communication

  2006 — 2008

Skills

• College Teaching
• Sales Trainings
• Program Coordination
• Public Speaking
• Curriculum Development
• Research
• E-Learning
• Articulate Storyline
• Staff Development
• Student Development
• Distance Learning
• Camtasia
• Instructional Design
• Student Affairs
• Curriculum Design
• Educational Leadership
• Communicative Skills
• Higher Education
• Customer Service
• Adult Education
• Teaching
• Training
• University Teaching
• Blackboard
• Desire2learn