Jessica Muery

Itsm Process Manager Incident, Major Incident, Problem Management @Carnival Cruise Line

Chandler, AZ, US

EMAILS

[email protected]

MOBILE NUMBERS

+14•••••••41

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WORK HISTORY

Mar 2026 — Present

Itsm Process Manager Incident, Major Incident, Problem Management @Carnival Cruise Line

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Miami, FL, US

EDUCATION

1994 — 1994

DePaul University

Master of Education

1992 — 1992

Arizona State University

Graduate credit, History, Educational Media; Computers

1939 — 1939

Hudson

Elementary

1989 — 1993

University of Arizona

Bachelor of Arts, History // French

SKILLS

TroubleshootingIT Service ManagementSalesforce.comSystem AdministrationManagementTeam BuildingSoftware DocumentationVisioRoot Cause AnalysisTeam LeadershipWindowsData CenterIT ManagementTrainingDisaster RecoveryProblem ManagementLeadershipAppleNetsuiteIT OperationsCitrixNetworkingService-NowOs XItilInformation TechnologyHpsmBmc RemedyIncident ManagementWeb VideoMajor Incident ManagementServicenowXpHardwareVideo EditingVmwareMs ProjectLotus NotesOperating SystemsShipping

ABOUT JESSICA MUERY

Six Sigma Yellow Belt - 2020Department of Homeland Security – Industrial Control Systems Cyber Security Training [5-Day onsite]ITIL v2011 – Instructor for ITIL Foundations certification coursesCCNA (3 of 6 courses) Maricopa County Colleges Cisco ProgramServiceNow Admin - 3-day ServiceNow™ administered course completedState of Arizona - Arizona Adult Education; Arizona K-12 Substitute

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