Jessica Minkel

Treasury Management Operations Support Specialist @F.N.B. Corporation

Pittsburgh, PA, US

Responsible for supporting implementation and on-going servicing of all Treasury Management products used by clients.* Completes required Treasury Management setup forms and works with appropriate operating areas to ensure accurate and timely service setup.* Responds to client inquiries on Treasury Management services and deposit products, maintains client files and submits new pricing and changes for Treasury Management services and deposit products.* Responds to service inquiries and customer service issues from Treasury Management clients.* Handles new client setups, existing clients adding new products and service inquiries and research.* Responds in a timely manner to emails and calls and needs for troubleshooting issues impacting clients.* Implements new Treasury Management services and new deposit accounts.* Resolves inquiries promptly and follows up with the client to ensure quality resolution.* Unlocks users and follows caller authentication process for client and company protection.* Escalates ongoing issues to applicable support team.* Uses tracking system for all inquiries and monitors queues in order to meet Service Level Agreements.* Handles maintenance requests for Treasury Management services and deposit products.* Maintains Treasury Management client files.* Serves as a risk manager for businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required.

Southern New Hampshire University

Bachelor of Science - BS, Accounting - Forensic Accounting & Fraud Examination

University of Phoenix

Associate of Arts, Accounting and Business Management