Jessica Copeland
Director at Dell Technologies
- Role
- Director, Vendor Management at Dell Technologies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Jessica Copeland
Highly motivated and fast-paced worker. Often referred to as \"the glue\" for complex, cross functional programs. I excel at synthesizing complex issues rapidly, gathering facts and alternatives, and presenting succinct choices to executive leadership to drive key decisions and keep programs on track. I love working in collaborative, fun, fast paced environments.
Experience
Director, Vendor Management
Feb 2023 — Present · Austin, TX, US
Own business outcomes & strategies for global vendor management. Drive partner growth aligned with organizational strategies for customer technical support for infrastructure products and focus on delivering high quality customer experience with a financially solvent model for Dell Technologies. Drive internal transformational initiatives that improve operations, hold team accountable to quality and efficiency outcomes driven by artificial intelligence developments to scale the outsourced workforce, and create strong executive connections between vendors and Dell. Focused on win-win outcomes for all parties & strategic alignment in an evolving technology landscape and outsourcing portfolio.
Education
Haslam College of Business at the University of Tennessee
Bachelor of Science, Public Administration
2008 — 2012
University of Tennessee, Knoxville
Masters of Business Administration, Demand Management Marketing
2013 — 2014
Skills
- Event Planning
- Public Speaking
- Microsoft Office
- Advertising
- Teamwork
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Research
- Data Analysis
- Time Management
- Customer Service
- Social Networking
- Social Media
- Leadership
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