Jessica McCormick-Grosso

About Jessica McCormick-Grosso

I’m a senior customer experience and operations leader with a track record of scaling service organizations, leading complex change, and delivering in highly visible, high-stakes environments.I’ve spent my career building and operating global service models, managing strategic partners, and translating strategy into execution — particularly where customer experience, operational rigor, and brand promise intersect. I’m known for bringing structure to ambiguity, navigating competing priorities, and leading teams through transformation while maintaining day-to-day performance.My work sits at the intersection of operations, experience, and change leadership. I thrive in environments that require strong judgment, cross-functional influence, and the ability to move from big-picture strategy to practical, executable solutions.I’m passionate about developing leaders, strengthening operating models, and ensuring customer experiences are both exceptional and sustainable at scale.

Experience

1. Director, Us Lifestyle Experience & Operations

   American Express

   Aug 2025 — Present

Skills

• Non-Profits
• Time Management
• Program Facilitation
• Powerpoint
• Global Immigration
• Fundraising
• Career Counseling
• Leadership
• Teamwork
• Workshop Facilitation
• Community Outreach
• Community Development
• Office Administration
• Volunteer Management
• Training
• Immigration Issues
• Research
• Career Development
• Leadership Development
• Settlement Services
• Staff Development
• Job Search Strategies
• Nonprofits
• Microsoft Office
• Resume Writing
• Public Speaking