Jessica Mancini

About Jessica Mancini

CUSTOMER SUPPORT SPECIALIST | PROJECT MANAGER Driving programs and sales with a…

Experience

1. Senior Event Specialist

   Echo360

   Aug 2008 — Present

   Company / Organization: Turning TechnologiesPosition / Title: Event SpecialistDates of Employment: 2010 to PresentDescription: Turning Technologies provides a variety of interactive audience polling and assessment options to meet the needs classrooms and events. As Events Specialist, I manage sales and provide project management and both remote and onsite technical support during client events across the 15-state Northeast Territory. Traveling to client locations across the country, I implement and overseeing the TurningPoint™ Audience Response System (hand-held clicker or a mobile device with TurningPoint\'s ResponseWare) for large meetings, continuing education, and political meetings and events (traveled 90% of scheduled work time pre-pandemic and also covered meetings nationwide during the pandemic) Results: Built a loyal client base and receive a high amount of positive customer feedback as a result of the engaging and high quality service provided Achieved consistent event sales throughout tenure, including maintaining strong sales during challenging 2020 calendar year.

Education

• Carnegie Mellon University

  Bachelor of Arts - BA, Professional, Technical, Business, and Scientific Writing

Skills

• Customer Service
• Training
• Trade Shows
• Lead Generation
• Account Management
• Marketing Communications
• Strategic Partnerships
• Audience Analysis
• Salesforce.com
• Business Development
• Marketing
• Sales Presentations
• Opinion Polling
• Leadership
• Sales Management
• Business Meetings
• Sales
• Selling
• Management
• Coaching
• Solution Selling
• Audio Visual Support
• Sales Process
• Direct Sales
• Crm