Jessica MacEda
Assistant Manager, Cedars-Sinai Cancer\'s Patient and Family Support Program
- Role
- Assistant Manger, Clinical Operations at Cedars-Sinai
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Jessica MacEda
Healthcare administrative professional with over 10 years of experience. Leads a team of administrative staff and over volunteer personnel with a diverse set of backgrounds and professional goals.Proven experience and demonstrated success in managing sophisticated projects in a matrix organization and program implementation.Experience with initiating, planning, designing, executing, and monitoring projects and programs.Initiative, resourcefulness, and problem-solving skills in organizing and prioritizing.
Experience
Assistant Manger, Clinical Operations
Jun 2024 — Present · Los Angeles, CA, US
Oversees the operational, technical, and personnel functions for the outpatient Cancer Rehabilitation Clinic, Wellness, Resilience & Survivorship offerings, and Cedars-Sinai Cancer\'s Patient and Family Support Program’s Patient Service Representatives team. Provides leadership for daily operations, ensuring clinic workflows are efficient, regulatory requirements are met, and patient and provider satisfaction remain high.Key responsibilities include supervising staff, managing hiring and onboarding, delivering training, conducting performance evaluations, and supporting continuous improvement initiatives. Collaborates with physicians, clinical leaders, and stakeholders to drive operational efficiency and enhance service delivery.Accountable for staffing, scheduling, workload distribution, and monitoring of productivity, quality, and budget performance. Leads process improvement, quality assurance, and service recovery efforts to support operational excellence and an outstanding patient experience.
Education
Mount Saint Mary's University
Master of Science - MS, Health Policy and Management
2016 — 2019
University of Miami
Bachelor of Science (B.S.), Psychology, Chemisty (minor)
2007 — 2009
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