Jessica Rawson Zak
eCommerce & Experience | Digital Marketing | Community Building & Management | User Experience (In Progress)
- Role
- E-commerce & Experience Manager at Togethxr
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Jessica Rawson Zak
I have over 13 years of experience building communities, cultivating customer loyalty, and delivering exceptional customer experiences. I hold multiple certifications in personal training, group fitness, CPR/AED/First Aid, and Klaviyo Product and SMS Certifications.In my previous roles, I collaborated with founders to create a winning culture and a customer-centric vision. I oversee the direct-to-site eCommerce strategy, new product listings design, and wholesale applications and orders management. I also curated an enjoyable customer journey, serving as the first point of contact, developing Voice of Customer, and identifying target segments based on critical insights. I am proud of our results, including a 98% Customer Satisfaction Rate, an 80% NPS, and an 86% CES. I launched and led VIP Community Groups, where we engaged with our customers, provided exclusive information, and built our brand influence.
Experience
E-commerce & Experience Manager
Mar 2026 — Present · Pittsburgh, PA, US
Education
The University of Akron
Bachelor of Arts (B.A.), Business/Organizational Communications & Psychology
Skills
- Indesign
- Photoshop
- Phone Etiquette
- Retail
- Social Media
- Public Relations
- Event Planning
- Organization
- Merchandising
- Retail Sales
- Visual Merchandising
- Data Entry
- Customer Service
- Health Insurance
- Fitness
- Fitness Training
- Wellness
- Yoga
- Fitness Instruction
- Teaching
- Sales
- Event Management
- Copywriting
- Fashion
- Social Networking
- Marketing
- Budgets
- Administration
- Time Management
- Microsoft Word
- Newsletters
- Social Media Marketing
- Public Speaking
- Small Business
- Fundraising
- Training
- Press Releases
- Nonprofits
- Outlook
- Creative Writing
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.