Jéssica Lunelli
Cs Operations & Bi Analyst @Convertr
Signup · Get unlimited contacts
WORK HISTORY
Cs Operations & Bi Analyst @Convertr
London, GB
Support strategic planning, automation, and reporting for Customer Success, focusing on scalability and efficiency.• Led the Value Realisation Project, defining Convertr’s product value drivers based on customer outcomes, and exploring the findings for rebuilding and refining KPIs methodology for customers EBRs.• Built automated QuickSight dashboards, reducing CSM\'s QBR preparation time from weeks to minutes.• Created automated NPS survey workflows in Planhat, including follow-ups and task assignments for CSMs.• Transitioned into Revenue Operations, supporting GTM and marketing operations over the past 12 months.• Data structure, workflows and reporting management in Salesforce (admin access) and serve as Planhat-certified admin for CS operations.• Certified as QuickSight Author, and recentry in erned HubSpot Certifications (continuosly learning); Skilled with Clay for CRM cleaning, enrichment, as well as GTM and CS expansion workflows strategy. Intermediate Excel, and basic Power Query for data preparation and reporting.
EDUCATION
CONEL - The College of Haringey, Enfield and North East London
HTML & CSS Coding Basis / Programming Using Java Awareness.
The Open University
Certificate, The Fundamentals of Digital Marketing
Anhanguera Educacional
Marketing Technologist Degree
ABOUT JÉSSICA LUNELLI
With 4+ years experince in SaaS B2B, I work mainly with the Revenue Team, focuses on CS and GTM enablement through the automation, optimisation, scalability and standardisation of our team\'s operations and data insights. Supporting CS, GTM, Finance and Marketing strategy with valuable insights when it comes to data based consultancy and processes automation helping teams to achieve and overcome their goals with efficience.On demand planning, building, presenting and sharing access to dynamic dashboards on QuickSight (AWS Data visualisation Tool) to assist teams across the business with consultancy when it comes to customised customers, prospects and revenue related insights. 5+ years of work experience in Traditional Marketing in Brazil, with further expertise in CRM, Marketing Strategies, Sales Representative, and Internal & External Communications. I am a hybrid professional with strong cross-cultural experience (B2B/B2C), both in multinational and SMEs. Having worked in beverage, Textile, Real Estate, Hospitality industries, and currently MarTech SaaS. • IT Skills: Excel, Trello, Jira, Salesforce (admin), LinkedIn Sales Navigator, Clay, WIX website - building and management, Canva, Planhat CS management tool (certified admin), G Suite, Author user at AWS QuickSight - building dashboards from scratch to share with others. Husbpot recently certified (continuosly learning), Velaris Customer Success Platform.• IT Knowledge: photo editing software, 3D software, 3D animation and video editing software (Blender). Visual Studio Code. Awareness: HTML, CSS.• International background, able to work in face to face, e-mail and over the phone fluently in English and Italian, and native Brazilian Portuguese.Brazilian & Italian citizen, based in London with the UK \"Indefinite leave to remain\" status.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.