Jessica Luna-Miranda
Certified in CompTIA IT Fundamentals 10/2022 & Project Management | Bilingual
- Role
- Information Technology Support Analyst at Deloitte
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Jessica Luna-Miranda
Technology Support Analyst @ Deloitte supporting Windows, macOS, and mobile endpoints in…
Experience
Information Technology Support Analyst
Feb 2023 — Present · US
Perform hardware and software configuration, maintenance, upgrades and troubleshooting of laptops, mobile devices and printers-Provide premium-level technical application support via e-mail, phone and chat to both internal and external (client) users-Engage with vendors to coordinate hardware repairs for laptops, mobile devices and printers-Support the implementation of regional and global IT projects-Manage a thorough and timely completion of customer help requests by taking ownership of their tickets and seeing each task through too the customer\'s satisfaction -Provide technical guidance, advice and training to system users.
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