Jessica Rieken

About Jessica Rieken

Results-oriented Technical Program Manager with a proven track record of delivering complex, cross-functional projects. Skilled in leveraging Agile methodologies (Scrum, Kanban, SAFe) to drive innovation and operational excellence. Proven ability to:Lead high-performing teams: Assembled and managed teams of up to 200+ to deliver critical business initiatives.Bridge the gap between business and technology: Effectively translate complex technical concepts into clear business terms, fostering collaboration and alignment.Optimize processes: Implemented process improvements resulting in increased efficiency and reduced costs.Navigate complex technical landscapes: Expertise in enterprise data platforms, cloud technologies, and data engineering.With certifications in PMP and PMI-ACP, I am passionate about driving digital transformation and delivering exceptional results. My background in theatrical production has honed my problem-solving and communication skills, enabling me to address challenges creatively and effectively.

Experience

1. Technical Program Manager

   Centene Corporation

   Jan 2023 — Present

   Orchestrate cross-functional initiatives to optimize program and project execution, resulting in streamlined processes and heightened efficiency. I mentor and empower diverse teams in Scrum methodologies, leading to a significant uptick in agile practice adoption rates across the organization.+ Spearheaded the creation of a pioneering Data Quality Trust model, revolutionizing the assessment of individual data sources within the Snowflake application. Positioned for widespread enterprise implementation.+ Directed the Non-HEDIS Improvement Initiatives, overseeing 15 projects across 22 datasets aimed at enhancing data quality within the Snowflake application. Authored end-user enablement materials to ensure seamless integration.+ Defined and implemented key performance indicators (KPIs) for the organization, pioneering a real-time reporting mechanism through the QDH Application Performance dashboard, offering invaluable insights into data ingestion performance.+ Elevated agile maturity within scrum teams by introducing Program Increment (PI) planning, driving increased adoption of SAFe methodologies.+ Established JIRA standards for comprehensive requirement traceability, enhancing project transparency and accountability throughout the organization.

Education

• University of Colorado Boulder

  Bachelor of Arts (BA), Theatre with a Business Minor

• Goldsmiths, University of London

  Master of Arts (MA), Art Administration and Cultural Policy