Jessica Swift
Franchise Quality Specialist @Wyndham Hotels & Resorts
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WORK HISTORY
Franchise Quality Specialist @Wyndham Hotels & Resorts
Conduct comprehensive on-site quality assurance evaluations of franchised hotel facilities, independently identifying guest-impacting deficiencies and assessing their severity.Prepare and deliver accurate, detailed Quality Assurance (QA) reports that document evaluation findings, and communicate results directly to Brand Operations teams, Franchisee, General Managers (GM), and Ownership.Consult with property management to recommend cost-effective solutions and operational best practices for improving quality and customer experience.Define next steps for property leadership to address deficiencies and enhance overall property performance.Advise district leadership on property engagement, product quality, and compliance with brand standards.Perform de-identification inspections of terminated franchise sites as required.Collaborate with quality and district leadership to develop and execute regional quality improvement plans, including quarterly reviews and progress assessments.Conduct asset condition assessments (“punch list” evaluations) and provide timely, detailed reports (within 48 hours), supported by photographic documentation.Provide training and consultation to property representatives on:QA technology and procedures.Brand standards.Housekeeping best practices.Preventive maintenance techniques.Guest satisfaction and service excellence.Company initiatives, tools, and resources participate in scheduled QA events, team meetings, and brand conferences.Contribute to special projects and committees focused on evolving QA processes, brand standards, operations, and associate engagement.
EDUCATION
Women in Leadership Institute
Women In Leadership
University of Central Florida
Marketing/Marketing Management, General
Pueblo Community College
Human Resources Management/Personnel Administration, General, Human Resources Management/Personnel Administration, General
University of Central Florida
Bachelor of Business Administration (BBA), Public Relations
ABOUT JESSICA SWIFT
Stop scrolling! Your perfect employee is right here!I have over 20 years of experience as a Senior Leader in Global Customer Success, Support, and Operations, I thrive on transforming challenges into opportunities. My passion lies in driving process improvements, questioning the \"red tape\", crafting impactful resolution strategies, and fueling business growth all with the goal of elevating the customer experience and empowering teams to perform at their best.What sets me apart is a leadership style rooted in FUN, presence, and action. I take pride in fostering high employee engagement by being hands-on, approachable, and deeply invested in the success of my team. Together, we don’t just meet goals.we exceed them, creating a culture of collaboration and excellence.Let’s connect and explore how we can drive meaningful change together!
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