Jessica Tsai

About Jessica Tsai

I\'m a self-motivated professional with strong communication skills and I\'ve worked with…

Experience

1. Technical Integration Manager

   Harvard Business Impact Enterprise

   Sep 2013 — Present · Brighton, MA, US

   Forge strong customer relationships throughout the entire sales cycle while displaying a passion for understanding customer requirements; highlighting the value of HBP products and solutions in meeting those needs- Proactively drive and manage the technology evaluation stage of the sales process by reviewing and synthesizing technical business requirements and objectives with prospects- Quickly propose solutions ranging from user access, Single-Sign-On (SAML 2.0) and custom file transfers- Configure Single-Sign-On (SSO) federations with a wide range of Identity Providers in the market using PingFederate; setup issuance criteria using OGNL expressions; troubleshoot SSO authentication issues through the use of Splunk logs and SAML tracer- Analyze business requirements and build custom file transfers via SFTP or Amazon s3 using Alteryx Designer- Articulate technical and architectural concepts to stakeholders while being flexible in the use of language and terminology that is appropriate for the target audience- Manage customer expectations and communication with cross-functional workgroups- Manage issue escalation, product feedback, and enhancement requests using JIRA bug tracking system.

Education

• Questrom School of Business, Boston University

  BSBA

  2001 — 2005

Skills

• E-Learning
• Javascript
• Leadership
• Change Management
• Knowledge Management
• Program Management
• Software Documentation
• Social Media
• Management
• Learning Management Systems
• Html
• Strategy
• E-Commerce
• Content Management
• Project Management
• Organizational Development
• Training
• Analysis
• Integration
• Troubleshooting
• Affiliate Marketing
• Web Development
• Requirements Analysis
• Business Analysis