Jessica Johnson
Passionate about reliability and resilience, Loves to drive organizational change, Lifelong Learner, Accepter of Challenges
- Role
- Director of Site Reliability Engineering at Major League Baseball (MLB)
- Location
- Boulder, CO, US
- LinkedIn followers
- 500 followers
About Jessica Johnson
Tenacious, resourceful, and reliable, I am a multi-faceted engineering leader with diverse and progressive experience developing and implementing strategies that support organizational growth. I have been described by my colleagues as a hands-on team collaborator that inspires others to achieve optimal performance. I have a proven track record of building strong teams that maximize each member\'s greatest strength and enable us to deliver against complex bodies of work. Some of my key competencies include:Change Management - Operational Excellence - Incident Response and Disaster Recovery - Project and Program Management - Coalition Building - Observability - Process Improvement - Relationship Management - Consensus Building - Solutions Design and Issue Resolution - Strategy Development - Cross-Functional Partnerships - Stakeholder Relations - Story Telling - Community Engagement and Culture Building - Team Building, Coaching and MentoringI strive to positively impact my colleagues\' lives by being my authentic self, unblocking my teammates first, and delivering on my commitments. I am a life-long learner, a seeker of new adventures and challenges and I have a passion for building a positive culture at work. If you share this passion, I would enjoy connecting.
Experience
Director of Site Reliability Engineering
Mar 2022 — Present · Boulder, CO, US
As a leader of a small, high-impact team, I am responsible for driving the adoption of reliability best practices across MLB. My team and I accomplish this through strategic tool enablement, targeted consulting, and providing data driven insights. I\'ve championed critical initiatives, including multiple complex migrations and the launch of our Operational Excellence program, which has delivered measurable reliability improvements through reflecting on SLOs and Incidents. My ability to lead highly visible guilds and steering meetings, such as Learning from Incidents and the Reliability Guild, showcases my strong communication and commitment to grass roots collaboration in driving strategic outcomes. Furthermore, my dedication to innovation by creating an small team focused on leveraging AI and experience in complex vendor contract negotiations has prepared me for expanded leadership roles. I am loving this opportunity to build the future of Site Reliability Engineering at MLB.
Education
University of Colorado Boulder
Bachelor of Arts - BA in , Kinesiology and Psychology
San Francisco State University
Master of Business Administration (M.B.A.), Business Administration and Management
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