Jessica Kuk

About Jessica Kuk

As an Associate Director of Technical Operations in Patient Services at Ipsen, a global biopharmaceutical company, I bring over 30 years of leadership experience and multiple credentials to the strategy and implementation of patient services programs. I hold an MBA degree and certifications in Project Management Professional (PMP), PROSCI Change Management Leader, and Six Sigma Black Belt, which reflect my expertise and commitment to excellence in delivering innovative and efficient solutions for patients and customers.In my current role, I collaborate with cross-functional teams, key stakeholders, and strategic customers to develop and execute patient services programs that align with brand objectives, payer trends, and managed care changes. I also leverage my skills and experience in transformation, process improvement, customer relationship management, and project team management to enhance patient outcomes and satisfaction. I am passionate about people and enjoy leading, mentoring, and empowering teams and individuals to achieve their full potential. As a bilingual professional, I also value diversity and inclusion and thrive in multicultural environments. Accomplishments Include: Managed 3 large-scale technology migration projects with total budget of $7.3.MLed organizational change initiatives across manufacturing, financial services and energy with total operational impact of:$15M and 19,300 associatesDelivered $76M in savings as result of Six Sigma Black Belt led-projectsManaged $30M client portfolio with budgetary and billing responsibilitiesLed international team of 35 associates to deliver project and change management for organizational redesign and process improvement projects in North America, France, Brazil, and SingaporeLed a team of 4 managers and 65 associates in day-to-day operations of patient support services incall center environment to include Patient Access, Clinical Services, Copay Support for providers, patients, and pharmaceutical field sales supportLed a team of 300 annual re-verification associates contributing to the completion of180K benefit investigations in 28 daysImplemented and TS16949 quality standards across a 50-site distribution network, 1 large manufacturing facility, and 18 sites in US, Canada, and France

Experience

1. Associate Director Technical Operations

   Ipsen

   Jan 2024 — Present

Education

• University of South Carolina Aiken

  Bachelor of Arts (BA), Business/Corporate Communications

  1989 — 1993

• Jack Welch Management Institute

  Master of Business Administration - MBA, Business Administration

  2018 — 2020